ECG Clinical Wear Shipping Policy

1. General Shipping Information

  • Processing Time: Orders are processed within 3 business days, excluding weekends and holidays.
  • Shipping Confirmation: You will receive an email notification with shipping details after your order is dispatched.

2. In-Store Pickup

  • Pickup Location: Ground Floor, Building 6B, Sunwood Park, 379 Queen's Crescent, Lynnwood, Pretoria, ZA, 0081.
  • Preparation Time: Your order will be ready for pickup within 3 business days of placing the order.
  • Pickup Instructions: We will send an email when your order is ready, along with pickup instructions.
  • Pickup Hours: Available from 8:00 - 17:00 on weekdays. Please bring your order confirmation email for pickup.

3. Domestic Shipping

  • Rates and Estimates: Shipping options and charges for your order will be calculated and displayed at checkout.

4. International Shipping

  • Availability: Currently, we do not offer international shipping.

5. Tracking Your Order

  • Shipping Notification: You will receive an email with a tracking number once your order has shipped.
  • Tracking Information: Please allow 24 hours for the tracking information to become available.
  • Order Issues: If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at with your name and order number.

6. Shipping Restrictions

  • P.O. Boxes: Our couriers only deliver to physical locations and not to P.O. boxes.

7. Further Assistance

  • Contact Us: For any further questions or assistance, please don't hesitate to contact us.